returns and exchanges
What happens if I receive the wrong product?
Don't worry, we will take care of this for you in record time! We take great measures to ensure that packages arrive to you not only quickly, but in perfect condition! Unfortunately, in some cases items may be the wrong product, flavor, size or color. We understand your frustration and we will do everything we can to replace the product as fast as possible!
To get a replacement please email us immediately at firstname.lastname@example.org or call us at 1-877-991-3411 (Domestic) or (+1) 208-377-9994 (International) and let us know your name, order number, and the item was not received. We will then ship a replacement for the incorrect item(s) immediately. We will also email a prepaid return label to our U.S. customers to retrieve the wrong item(s). We apologize for any trouble this has caused you!
If you ordered the item more than 45 days ago, you can still return the products for an in store credit, but we will charge a 25% re-stocking fee. We can take care of this for you right away!
If you placed the order for this item more than six months ago we apologize, for we are unable to accept the return.
- How do I qualify for a Return Label?
- Can I return or exchange a product that has not been opened?
- Can I return or exchange a product that I opened already?
- Do you charge a restocking fee for returns?
- If I do not like my results, can I return the empty bottle?
- If I feel sick from taking a product, can I return it?
- What happens if I receive a damaged product?
- What happens if I receive the wrong product?
- What if my clothing item does not fit?
- When will I receive my refund?