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/// What is my tracking number?

When you place an order, we automatically select the carrier that offers the greatest savings and fastest delivery. We've partnered with multiple regional and national carriers, so depending on your location, tracking information will vary.

Once your order ships and a tracking number has been assigned to your package, we'll send you an email with all the details. Included in the email is the name of the carrier, the ship date, and the tracking number.

If you don't receive the email or have misplaced your tracking number, it can be found on our site by doing the following:

  1. Hover over the Store menu at the top of the page, hover over Help & Order Status, and then click Manage Account from the menu on the right.
  2. For security purposes, login to your account by entering your username and password. If you do not have an account, unfortunately you won't have access to your order and tracking information through the site.
  3. On the My Account page, click View Your Order History. This page lists all your previous orders with the most recent at the top of the page.
  4. Click the order number for the order you'd like to review. Tracking details, including the tracking number, ship date, status, and more, are all listed along with up-to-date delivery information.

If you ordered an item that is shipped directly from the vendor, unfortunately tracking information may not be available. If you have not received your order by its expected arrival date, please contact Customer Service for more information.

International Shipments:
Depending on your country, most international shipments have full tracking information available; however packages shipped with certain regional or international carriers are not assigned tracking numbers. If you prefer to have a tracking number, be sure to choose either the Economy or Priority shipping option when completing your order.

Note: It can take up to 24 hours for tracking numbers to update in the system. If tracking information is not available, please wait 24 business hours from the time the order was shipped.

If you have further questions, or need additional assistance on the status of your order, please do not hesitate to contact our award winning Customer Service department. We'd love to help you anytime; 24 hours a day, 7 days a week.

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