returns and exchanges

If I feel sick from taking a product, can I return it?

Sometimes a product may not agree with your stomach or you may have a negative reaction. Luckily, this is extremely rare. If it does happen then we will gladly take care of you! We can give you an in-store credit or exchange the original product for something more agreeable. To make a return, please contact our Customer Service team at service@bodybuilding.com or call us at 1-877-991-3411 (Domestic) or (+1) 208-377-9994 (International). We’ll need your name, order number, reason for return, and if you will want a replacement item or an in-store credit.

Then, send the item(s) in a carefully packed box to:

Bodybuilding.com
ATTN: Returns
5957 Vandal Way, Suite A
Boise, Idaho 83709
USA

For our customers in the European Union, please check your invoice. If your order was shipped from the US, please send it to the address above. If it was shipped from our Netherlands warehouse- please return the item(s) to:

CEVA Logistics C/O Bodybuilding
Industrieweg 24
3606AS Maarssen

We recommend using a shipping method that assigns step-by-step tracking to your package when returning the item to our warehouse (so you can ensure its arrival to our warehouse). We are not responsible for the amount of time it takes for the item to be returned to our facility, or if the item is lost or broken during the process.

Items that are opened must be returned within 45 days, and we cannot accept returns on items that you received from a previous exchange. If you ordered the item more than 45 days ago, you can still return the products for an in store credit, but we will charge a 25% re-stocking fee. If you placed the order for this item more than six months ago, then unfortunately we are unable to accept the return. As always, please feel free to contact us with any additional questions!