Returns & Exchanges

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/// Can I return or exchange a product that I opened already?

Our goal is to make sure you're always 100% satisfied with your order and your experience with If you ever want to return an item that you've opened or used, we can almost always offer an in-store credit for the price of the product. To process the return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.

Next, send the item and a copy of your invoice in a carefully packed box to the same warehouse that shipped the package with "Attention: Returns" on the address label. We currently have six different worldwide warehouses located in Florida, Nevada, Idaho, Pennsylvania, Wisconsin, and the Netherlands. To determine which warehouse shipped your package, look at the top left corner of the label on the outside of box or on the packing slip sent inside of box. To find the address for each warehouse location, visit our warehouse locations page.

For customers in the European Union, please carefully check your invoice. If your order was shipped from the United States, follow the directions above. If it was shipped from our Netherlands warehouse, please return the item to the Netherlands warehouse.

We recommend using a shipping method that provides step-by-step tracking information when returning the item to our warehouse so you can be sure it arrives safely. Sorry, but we are not responsible for the amount of time it takes for the item to be returned to our facility, or if the item is lost or broken during the process.

Items must be returned within six months of the order date and we cannot accept returns on items received from a previous exchange. If you placed the order for the item more than six months ago, unfortunately we are unable to accept the return.

If you have any questions on our return policy or procedure, please contact our award winning Customer Service department. We'd love to help you anytime; 24 hours a day, 7 days a week.

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