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What is your refund policy?


When you are due a refund, most often it is processed within 2-5 business days and issued to the payment account used for the original purchase.

  • If you originally paid for your order using a credit card, debit card, or PayPal, it may take up to five additional business days before the refund is reflected on your account statement.
  • If the original account is closed, or if the card used has expired, we will issue your refund through the mail as a cashier's check within 7-14 business days.
  • If you originally paid using a secure form of payment, such as a wire transfer, Western Union, or money order, the refund is sent by mail to your shipping address as a cashier's check within 7-14 business days.


Unfortunately when you are due a refund, there are many external factors that can impact how long it takes for a refund to process back to your account. Every bank handles transactions differently; some are returned quickly, while others can take an extended period of time. Once we have refunded the transaction on our end, it could take anywhere from 4-25 business days to be reflected on your account.

We apologize, but we are unable to send cashier’s checks internationally. If your payment account is closed, or if you paid using a secure form of payment, please contact our Customer Service department so we can work with you to find the best option for processing your refund.

For more information on processing a return, please visit our Returns Policy page. For further assistance, please contact our award winning Customer Service department. We'd love to help you anytime; 24 hours a day, 7 days a week.

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