Returns & Exchanges

24/7 Support
Live Chat
Chat Live right now! 24/7
1-866-236-8417
1-208-377-9994 | International

What is your refund policy?


DOMESTIC CUSTOMERS


When you are due a refund, most often it is processed within 2-5 business days and issued to the payment account used for the original purchase.


  • If you originally paid for your order using a credit card, debit card, or PayPal, it may take up to five additional business days before the refund is reflected on your account statement.
  • If the original account is closed, or if the card used has expired, we will issue your refund through the mail as a cashier's check within 7-14 business days.
  • If you originally paid using a secure form of payment, such as a wire transfer, Western Union, or money order, the refund is sent by mail to your shipping address as a cashier's check within 7-14 business days.

INTERNATIONAL CUSTOMERS


Unfortunately when you are due a refund, there are many external factors that can impact how long it takes for a refund to process back to your account. Every bank handles transactions differently; some are returned quickly, while others can take an extended period of time. Once we have refunded the transaction on our end, it could take anywhere from 4-25 business days to be reflected on your account.


We apologize, but we are unable to send cashier’s checks internationally. If your payment account is closed, or if you paid using a secure form of payment, please contact our Customer Service department so we can work with you to find the best option for processing your refund.


For more information on processing a return, please visit our Returns Policy page. For further assistance, please contact our award winning Customer Service department. We'd love to help you anytime; 24 hours a day, 7 days a week.




Other Topics

24/7 Support!
Live Chat
Chat Live right now!
1-866-236-8417
1-208-377-9994 | International

Help Index

Contact Information Gift Certificates Order Changes Payment Methods
Shipping Information Returns & Exchanges Account Management BodySpace Assistance
Inventory Management Privacy & Security