payment methods

What happens if my credit card or debit card is declined?

Your bank or credit card company may have a security setting in place which blocks purchases from Bodybuilding.com or online. Call your bank or credit card company for assistance in having this block removed.

Customers in the following countries cannot use credit/debit cards to make purchases: Argentina, Nigeria, Ghana, Venezuela, Pakistan, Yugoslavia, Hungary, Egypt, Chile, Thailand, Serbia, Indonesia, Morocco, Peru, Macedonia, and other countries at our discretion.

If your credit card/debit is declined, our shopping cart will let you know immediately. Once you click submit, the authorization is sent to Authorize.Net, one of the world's largest and most secure real-time credit card processors. If it is approved, you will get an order number and a receipt. If it is declined, you will get a message letting you know so you can try again or contact your credit/debit card company.


Your credit or debit card may be denied for one or more of the following reasons:

Over your spending limit
Wrong card number entered
Name on card not correct
Billing address does not match what your credit card company has on file
Internet charges are not authorized for your credit card account
Your new credit card has not been activated
Blocked for possible fraud
Other: Call your bank. They will have a record of the decline and the reason

Bodybuilding.com is not notified of the reason behind a declined card. Most of the time the decline is caused by customers entering in the wrong expiration date or name on card. Once you fix the issue with your card or if you choose to use a different card or payment method, simply try again and re-submit your order.

Try another payment method:

If you continue having problems submitting a credit or debit card payment try another method of payment. We offer the following additional payment methods:

PayPal: If you have a PayPal account, you can use this choice to pay quickly and easily.

Wire Transfer Or Money Order: You can send in a wire transfer or money order and we will ship your order when your payment arrives.

Gift Certificate: Paying with a Bodybuilding.com gift certificate is just as easy as paying with a credit card.