returns and exchanges
What happens if I receive a damaged product?
We take great measures to ensure that packages arrive to you not only quickly, but in perfect condition! Unfortunately, in rare cases items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible!
To get a replacement please email us immediately at email@example.com or call us at 1-877-991-3411 (Domestic) or (+1) 208-377-9994 (International) and let us know your name, order number, and the item that was damaged. We will then ship a replacement for the damaged item(s) immediately. We will also email a prepaid return label to our U.S. customers to retrieve the unusable item(s). Please be sure to have your order number handy when contacting us. We apologize for any trouble this has caused you!
- How do I qualify for a Return Label?
- Can I return or exchange a product that has not been opened?
- Can I return or exchange a product that I opened already?
- Do you charge a restocking fee for returns?
- If I do not like my results, can I return the empty bottle?
- If I feel sick from taking a product, can I return it?
- What happens if I receive a damaged product?
- What happens if I receive the wrong product?
- What if my clothing item does not fit?
- When will I receive my refund?