Shipping International

What happens if my package is stopped by customs?

Unfortunately, due to circumstances outside of our control, some international orders will be stopped by the customs agency in your country. First of all, please read our full disclaimer:

DISCLAIMER:

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

Since the laws are different in every country (and change often), we maintain an extensive database of known product restrictions. To make ordering easier for you, your country store and the shopping cart will enforce these known restrictions to prevent you from accidentally ordering a product we know to have issues with your customs department. The responsibility is yours to check with your country's customs office to verify that your products can clear customs.

We will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provide. Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection. We will give you the best service and ship it very quickly at the rates that we have agreed to on our site - you pay actual shipping charges based on the weight of the package. If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. The vast majority of orders make it through customs without any problems, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations.

By ordering from our site you are stating that you agree to the above paragraphs. Don't worry though, we rarely have problems with international shipments and almost all products are legal in almost all countries.

My package was seized, now what?

If your package is stopped by your customs department, you may or may not receive a notice from them. If the products are illegal in your country, they will most likely return the package to us (and we’ll immediately update your country store). If the package is returned, there may be a return shipping fee. As soon as we receive it back, we’ll contact you by e-mail and offer you a refund or in-store credit (minus the shipping fees).

If the package is not sent back to us, or if it is destroyed, we cannot refund any part of the purchase price. We truly apologize for any inconvenience, and will update your country’s regulations in the store accordingly so it does not happen again with different products. Our goal is to make every customer happy!