shipping international

What happens if my package is stopped by customs?

Unfortunately, due to circumstances outside of our control, some international orders get stopped by the customs agency in your country. First of all, please read our full disclaimer:

DISCLAIMER:

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply at customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship almost any products you order to the address you provide unless we know there will be an issue.

The laws are different in every country and change often, and although we cannot keep up with all of them, we do maintain an extensive database of known product restrictions.  To make ordering easier for you, the shopping cart will enforce these known restrictions to prevent you from accidentally ordering a product we know we know to have issues with your customs department. The responsibility is yours to check with your country's Customs office to verify that your products can clear customs.

We will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provide. Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection.  We will give you the best service and ship it very quickly at the rates that we have agreed to on our site - you pay actual shipping charges based on the weight of the package. If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. The vast majority of orders make it through customs without any problems, and most orders that are stopped are automatically returned to us.  You may be responsible for any return shipping charges, in accordance with your local regulations.

By ordering from our site you are stating that you agree to the above paragraphs. Don't worry though, we rarely have problems with international shipments and almost all products are legal in almost all countries.


My package was seized, now what?

If your package is stopped by your customs department, you may or may not receive a notice from them. If the products are indeed illegal in your country, they will most likely return the package to us. If they do, there may be a return shipping fee. Once the package is received back by us, we will contact you by e-mail the day it returns and offer you a refund or store credit for the products, minus the shipping fees.

If the package is not sent back to us or if it is destroyed for any reason, we will not be able to refund any part of the purchase price. We apologize for the inconvenience and we hope you will give us a try again with different products. Our goal is to make every customer happy!