payment methods

How do I pay using a credit card or debit card?

This is the most popular payment method by far. We accept Visa, Mastercard, American Express, Discover* and JCB*.

If your bank or debit card has a Visa or Mastercard symbol on the front, we can accept it just like a normal credit card! Here is how it all works:

When you have your items in the shopping cart and you are ready to pay using a credit/debit card, click the Credit Card option. Once you have selected the Credit Card option, click Continue. You will be asked to confirm your address information. Be sure that the billing name and address that you give matches what your bank has on file (this is most likely the address that your credit card bill or monthly statement is mailed to). If it does not match, it may cause delays to your order or even cause your payment to be declined. Next, you’ll be prompted to fill out the credit/debit card information box at the bottom of the page. Once you have finished entering the information as it appears on your credit/debit card, click the Submit Order button to finalize your order!

Your credit card information will be immediately sent by advanced SSL Security to Chase Paymentech.

With a credit card payment, when the order is submitted we only authorize the amount, no money is taken out of your account, even though it may not appear in the "available balance" the funds have not entered our account. Once your order has shipped the authorization becomes a settled transaction and that is when the funds will enter our account and the transaction is complete.

If your credit or debit card is declined: If your credit/debit card is declined, you will get an immediate message after clicking the Submit Order button. We will not know the reason why a card is declined. Contact your credit card company or bank for information or try carefully submitting the information again.

If you receive an error message or card decline make sure the card number and expiration date are correct and try submitting the order again. We may send you an email request for additional verification information. If we don't hear back from you within seven days of that email your order will be cancelled and a refund issued.

*NOTE: If you are shopping one of our country-specific stores that default to your local currency, we are unfortunately not able to accept Discover or JCB. You will need to shop the US store to use one of these payment methods.