Order Changes

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/// How do I change my shipping address?

Within twenty minutes of submitting your order, our warehouse is picking and packing your items. After we have started picking the order, we are unable to make any edits to the shipping address.

Please check the status of your order and if it has not shipped, contact our Customer Service department so we can cancel the order, refund your payment, and help you place a new order with the updated address information. If your order has already shipped, contact Customer Service and we'll attempt to contact the courier to process a reroute. Please note that a reroute often leads to a reroute fee from the courier, which will be charged to the customer.

If we are unable to process a reroute or cancel the order and it is delivered to the wrong location, most likely it will be shipped back to our warehouse. Unfortunately, the order may take a while to return and be processed at our warehouse, especially for international orders, but when it does, you will be notified by email immediately. You'll then have the option to have the order reshipped to the corrected address, but you will be charged a shipping fee for the new order. If you decide you don't want the order reshipped, you also have the option to receive a refund for the cost of the products. Unfortunately, we cannot refund the shipping fee.

If you have further questions, please do not hesitate to contact our award winning Customer Service department. We'd love to help you anytime; 24 hours a day, 7 days a week.

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