Order Changes

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How do I change my shipping address after an order is placed?

Within minutes of submitting your order, our warehouse is already picking and packing your items. Unfortunately, after we start fulfilling it, we are unable to make any edits to the shipping address.

  • If your order has not yet shipped, please contact our Customer Service department to cancel the order, refund your payment, and help you place a new order with the correct shipping address.
  • If your order has already shipped, we'll attempt to contact the courier to process a reroute, however a reroute often leads to a fee from the courier, which will be charged to you.

If we are unable to process a reroute or cancel the order, most of the time orders delivered to the wrong location are returned. Unfortunately, the return shipping process may take a while, especially for international orders. Once the order has returned and processed, you’ll be notified by email immediately and given the option to have the order reshipped to the corrected address, however you’ll be charged a shipping fee for the new order. If you decide you don't want the order reshipped, we can issue a refund for the cost of the products, but cannot refund the shipping fees.

For further assistance, please do not hesitate to contact our award winning Customer Service department. We'd love to help you anytime; 24 hours a day, 7 days a week.

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