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How do I change my username?

Unfortunately, once a username has been created it cannot be changed. Changing a username would break your profile and make it inaccessible. If changing your username is vital due to an extreme circumstance, the only solution is to deactivate your existing account and create a new one using a different username and email address. Please note that if you choose to create a new profile, it will not have any previous order history, saved payment or shipping information, Forum posts, or BodySpace profile information (i.e., photos, tracked workouts, etc.) associated.

Please note that deactivating an account does not permanently remove the profile, but only removes it from public view. We apologize for the inconvenience and truly appreciate your understanding.

If you’re having trouble remembering the username for your account, visit our password recovery page, enter the email address associated with your account, and then click the Request Username/Password Now button. Within a few minutes, an email should arrive in your inbox that includes the username associated with the provided email address and quick instructions on how to reset your password if needed. If you don't receive the email within 15 minutes, please check your spam or junk email folders, as sometimes it can be recognized by certain email services as junk mail.

For further assistance, please do not hesitate to contact our award winning Customer Service department. We're here to help anytime; 24 hours a day, 7 days a week.

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