What happens if a product I want is on backorder?
At Bodybuilding.com, we do our best to ensure that backorders are a rare occurrence. We have multiple shipping locations so if one warehouse is out of stock, then it is almost always available in a different location.
If you notice that a product is labeled “On Backorder” in our store, you are still able to order it! We’ll hold your order and ship the item(s) out the moment they arrive at our doors!
If a full order is backordered: If all of the products you ordered are out of stock, nothing will be shipped until the item(s) are back in stock. Luckily, most items are replenished within only a few days! We will notify you by email within 24 hours of your purchase informing you these items are temporarily unavailable. We’ll then send you a second email as soon as they ship! If you don’t wish to wait, no problem- you can cancel or swap the item(s) out at any time by contacting our customer service team.
If part of order is backordered (partial shipment): If you have a larger order with most items in stock, you can almost always count on those shipping right away. The backordered item(s) will be shipped as soon as they become available! This is called a “partial shipment.” We know how frustrating it is to wait for one last thing, so if you don’t wish to wait for the remaining product(s), you can always change it for something similar or remove it from the order all together. If your order does have to be shipped in multiple packages, we’ll never charge you for the split shipment. We believe in getting you what you paid for as quickly as possible, regardless of how many boxes we have to send.
NOTE: Due to customs regulations, we cannot partially ship International orders at this time. We apologize, but will always ship your order in full the moment all items are available!
If you have additional questions about a backordered item or a partial shipment, please email us at firstname.lastname@example.org with your order number or call our Customer Service Center at 1-877-991-3411 (Domestic) or (+1) 208-377-9994 (International). We can answer any questions, or make adjustments to the backordered items.