Inventory Management

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What happens when a product goes on backorder?

We work very hard to create a system that nearly eliminates backorders. With multiple warehouse locations, we almost always have inventory in at least one location. We also maintain close relationships with all of our vendors, so if a product is running low we make sure the next shipment arrives before we run out.

If an item is out-of-stock, it displays a status of "On Backorder" on the product page next to the Order button, or listed in the shopping cart. Even if a product is labeled "On Backorder" in our store, it is still available for order and most items are replenished within only a few days.

When a full order is backordered, nothing is shipped until the items are back in-stock. We'll notify you by email within 24 hours of your purchase any time items are unavailable. Once the items return to inventory, we’ll get your order packaged and shipped, and send a second email to let you know it’s on the way.

When only part of an order is on backorder, most of the time the available items are shipped right away. The backordered items are shipped separately as soon as they become available. If an order is shipped in multiple packages, we never charge for the split shipment. We believe in getting you what you paid for as quickly as possible, regardless of how many boxes we have to send.

We know how frustrating it is to wait for one last thing, so if you’d prefer not to wait for an item to return to inventory, you can swap it for something similar or remove it from the order completely by contacting our Customer Service Department. In very rare situations, orders for products that have been on backorder for more than 25 days are automatically canceled and an email notification is sent.

International Note: Due to customs regulations, we cannot partially ship international orders. Due to inventory levels at specific warehouse locations, sometimes an item can display as in-stock, but then display "on backorder" after an order is placed. When this happens and you'd like to swap the backordered item for something else, please contact our Customer Service Department.

For further assistance, please do not hesitate to contact our award winning Customer Service department. We'd love to help you anytime; 24 hours a day, 7 days a week.

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