/// What happens if a product I want is on backorder?
At Bodybuilding.com, we do our best to ensure that backorders are a rare occurrence. We have multiple shipping locations to help ensure that when one warehouse is out of stock, it is available at a different location.
When a product is labeled "On Backorder" in our store, it is still available for order. We'll hold the order and ship the product as soon as it arrives in our warehouse.
When a full order is backordered, nothing will be shipped until the items are back in stock. Most items are replenished within only a few days and we will notify you by email within 24 hours of your purchase anytime items are temporarily unavailable. As soon as they ship, we’ll send you a second email so you know when your order is on the way. If you don't want to wait, you can cancel or swap the items out anytime by contacting our customer service team.
When only part of your order is on backorder, most of the time the remaining items are shipped right away. The backordered items will be shipped as soon as they become available. We know how frustrating it is to wait for one last thing, so if you don’t want to wait for the remaining product, you can always change it for something similar or remove it from the order completely. If an order does have to be shipped in multiple packages, we never charge for the split shipment. We believe in getting you what you paid for as quickly as possible, regardless of how many boxes we have to send.
NOTE: Due to customs regulations, we cannot partially ship International orders. We apologize, but will always ship your order in full the moment all items are available.
If you have additional questions about a backordered item or a partial shipment, contact us by phone, email, or chat, 24 hours a day, 7 days a week.