/// What happens if a product I want is on backorder?
We do our best to ensure that backorders are a rare occurrence. We have multiple shipping locations so when one warehouse is out-of-stock, it's usually available at a different location.
Even if a product is labeled "On Backorder" in our store, it is still available for order. When ordered, we'll ship the product as soon as it arrives in our warehouse.
When a full order is backordered, nothing is shipped until the items are back in-stock. Most items are replenished within only a few days, and we'll notify you by email within 24 hours of your purchase anytime items are temporarily unavailable. As soon as they ship, we'll send a second email to let you know it's on the way. If you don't want to wait, you can cancel or swap the items out anytime by contacting our customer service team.
When only part of your order is on backorder, most of the time the remaining items are shipped right away. The backordered items are shipped as soon as they become available. We know how frustrating it is to wait for one last thing, so if you don't want to wait for the remaining product, you can always change it for something similar or remove it from the order completely. If an order does have to be shipped in multiple packages, we never charge for the split shipment. We believe in getting you what you paid for as quickly as possible, regardless of how many boxes we have to send.
International Note: Due to customs regulations, we cannot partially ship international orders. We are also unable to make any changes to orders shipping from our Netherlands warehouse once it has been submitted to our system. We apologize for the inconvience and will ship your order in full the moment all items are available.
In very rare situations, orders for products that are on backorder for more than 30 days are automatically canceled and an email notification of the canceled order is sent.
If you have further questions about backorders, or want to see when it will be back in-stock, please do not hesitate to contact our award winning Customer Service department. We'd love to help you anytime; 24 hours a day, 7 days a week.
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