Question: If A Product I Ordered Is Backordered, What Happens?

Answer: The good news it that backorders are VERY rare. For example, out of over 6000 products, at the time of this writing we are only out of 54 products! We have three shipping warehouses, so if it is out in one, we almost always have it in the other.

If you notice that a product is "ON BACKORDER" according to our site, you can still order the product, and we will ship it immediately when it comes back in.

If Full Order Is Backordered: If all the products are on backorder in all warehouses, the order will obviously not be shipped until the item(s) are in stock. Luckily, most backordered items are back in stock within only a few days. We will notify you by e-mail within 24 hours letting you know the item is on backorder, and then we will e-mail you to let you know when the order ships.

If your item is on backorder, you can choose to change the item or cancel the order at any time.

If PART Of Order Is Backordered: If you ordered more than one item and only part of them are backordered, we will almost always ship the in-stock items immediately. We will then backorder the out of stock item and ship it when it becomes available. If we know the backordered item will be in stock within only a day or two, we may hold the full order until everything is in stock. You can also tell us to change the item or cancel it. We do not charge you anything when we split your order, even though it costs us more to ship it! We just believe that this is good customer service. Note: We do not partial-ship foreign orders.

We will try our best to never delay your shipments! We hate backorders as much as you do and we have worked hard to eliminate them the best we can.

For more info about our shipping, please see the SHIPPING section of main help page.

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