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What should I do if my order does not arrive when expected?

Most domestic orders are shipped from one of our warehouse locations within 24 hours and should arrive within 2-5 business days depending on your location, the carrier, and the selected delivery option.

International orders should arrive at your country's customs office within 4-12 business days, depending on which shipping method was selected and the destination country. In extreme circumstances, customs inspections can delay the delivery of international orders, but we include all the paperwork necessary to speed up the inspections process and clear customs as quickly as possible.

If you do not receive your order within the expected time frame, please contact our award winning Customer Service department. We'd love to help you anytime; 24 hours a day, 7 days a week.

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1-208-377-9994 | International

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